Talk to Numonis from Communication
Open conversations with Numonis, reply to messages, and check previous threads.
Each conversation keeps the history, status, and category of the case.
Communication centralizes conversations with your accountant and the Numonis team. Use it for accounting questions, support requests, or context that does not belong in a specific task.
When you open a conversation, it is marked as read and a read receipt is sent so Numonis knows the reply reached you.
How to get there
- In the sidebar, press Communication.
- On mobile, press Communication in the bottom navigation.
How to open a conversation
- Press New message or Create conversation.
- Choose the category closest to your question.
- Write a clear subject.
- Explain what you need and mention documents, invoices, or dates if applicable.
- Send the message.
Only categories available for your company are shown. Accounting appears when your company has an assigned accountant, payroll appears when it has an assigned payroll specialist, and support is always available.
Use the formatting controls in the message box to add bold text, italics, lists, or links when that helps make your message clearer.
How to reply
- Open Communication.
- Select the conversation.
- Write the reply in the text box.
- Attach files if the conversation allows it.
- Press Send.
On mobile, the conversation header shows the subject and the specialist or announcement sender while you scroll through messages. Long text is shortened to one line. Press Conversation details (the down arrow) to read the full subject and name, and press it again to collapse them. The back arrow returns to the conversation list.
Common statuses
- Open: Numonis or you can reply.
- Resolved: the case is closed, but you can check it.
- Unread: there is activity pending review.
In the conversation list, the status stays visible beside the subject. The category and other labels appear when they fit. A +N badge shows how many labels are hidden; hover over it, focus it, or tap it to see the full list.
To book the time in the platform, open the Meetings tab and follow Schedule a meeting.
Add a meeting to your calendar
The meeting invitation email includes an invite.ics attachment with the date, time, and Teams link or meeting location. Accept the invitation in your mail app, or open the attachment to add the meeting to your calendar. Your app may ask you to confirm before the event appears.
If Numonis cancels the meeting, you receive another email with a calendar cancellation attachment. Check your calendar and remove the event if it is still there.
Tasks or messages?
Use Tasks when Numonis has assigned a specific action with a due date. Use Communication when you need to ask a question, share context, or follow up on a problem.