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Common problems

Quick fixes for common issues with sign-in, document uploads, bank connections, and notifications.

If something does not work, review these cases first. If the problem continues, open Messages and include screenshots, dates, amounts, or document names when useful.

Conversation with Numonis

Use Messages to ask for help when a problem is not solved by these steps.

I cannot sign in

  1. Check that you are using the correct email.
  2. Make sure there are no spaces before or after the email.
  3. Use Forgot password? to receive a reset code.
  4. If the code does not arrive, check spam or junk mail.
  5. If you still cannot sign in, write to Numonis through your usual channel.

I cannot find my company

  1. Review the organization selector in the sidebar or user menu.
  2. Check whether you signed in with another email.
  3. Ask the company administrator to review your access.
  4. Contact Numonis if the organization does not appear.

Upload fails or the document preview does not load

  1. Check your connection.
  2. Try uploading fewer files at once.
  3. Use a clearer photo or a complete PDF.
  4. Avoid password-protected files.
  5. If the preview does not load, download the file or reopen the document later.

The bank connection appears expired

For security, some bank connections expire and require renewed consent. Open Banking, enter the affected account, and follow the renew or reconnect action if it appears.

My customer does not receive an invoice email

  1. Check that the customer email is correct.
  2. Review the invoice status.
  3. Download the PDF and send it through another channel if urgent.
  4. Write to Numonis if the invoice appears sent but the customer does not receive it.

I do not receive notifications or emails

  1. Open Settings and review Notifications.
  2. Check that the relevant channel is enabled.
  3. Review spam, promotions, or mail filters.
  4. If you use mobile, make sure you are signed in with the correct user and the session is still active.

I cannot see a section on mobile

On mobile, some sections do not appear in the bottom navigation. Press More to find banking, sales invoices, tasks, services, settings, and other views.

Security and privacy

Best practices to protect your account, review access, and ask for privacy help.

Glossary

Common terms used in Numonis, invoicing, banking, documents, and tax workflows.

On this page

I cannot sign inI cannot find my companyUpload fails or the document preview does not loadThe bank connection appears expiredMy customer does not receive an invoice emailI do not receive notifications or emailsI cannot see a section on mobileRelated articles